Collections Associate

Job Description

The Collections/AR Associate monitors and manages a portfolio of past-due customer accounts, focusing primarily on email communication to resolve issues and secure timely payments. This role investigates invoice discrepancies, collaborates closely with internal teams, and maintains detailed records to support accurate accounts receivable processes. The Collections Associate provides exceptional customer service while balancing the need to collect outstanding balances and preserve strong customer relationships.

Responsibilities

• Monitor and manage an assigned portfolio of past-due accounts, using primarily email communication to engage customers and drive resolution.
• Investigate and resolve invoice issues, including incorrect purchase orders, pricing discrepancies, missing documentation, and customer system errors.
• Collaborate with internal teams such as billing, sales, customer service, and operations to remove obstacles that prevent timely payment.
• Maintain accurate and detailed records of customer interactions, payment commitments, follow-up actions, and account status updates.
• Analyze account trends to identify recurring issues, and recommend escalations or process improvements when necessary.
• Follow up on outstanding balances in a professional and persistent manner while maintaining strong, positive customer relationships.
• Assist in applying payments and reconciling customer accounts to ensure accurate and up-to-date financial records.
• Support accounts receivable month-end close activities as needed.
• Provide exceptional customer service by guiding customers through their accounts payable processes to help them successfully issue payment.

Essential Skills

• Experience in collections, accounts receivable, or accounts payable preferred.
• Strong troubleshooting and problem-solving skills to resolve complex billing and payment issues.
• High attention to detail with the ability to manage multiple customer accounts concurrently.
• Excellent written communication skills, with comfort managing the majority of customer interactions via email.
• Customer-focused mindset with the ability to maintain positive relationships while driving results and securing payments.
• Proficiency with Microsoft Office applications.
• Familiarity with customer support and collections customer service practices.
• Background in accounts receivable and collection activities.

Additional Skills & Qualifications

• Proficiency with ERP or accounting systems is a plus.
• Experience in customer service environments is beneficial.
• Ability to collaborate effectively with cross-functional teams such as billing, sales, customer service, and operations.
• Capability to analyze account trends and contribute to continuous process improvement.

Work Environment

The Collections Associate works in an office-based, professional environment that relies heavily on email communication and digital tools. The role requires frequent use of Microsoft Office and interaction with ERP or accounting systems to manage accounts and document activities. The position involves regular collaboration with internal departments such as billing, sales, customer service, and operations, fostering a team-oriented atmosphere focused on resolving customer issues and improving processes. The work is detail-oriented and deadline-driven, particularly around accounts receivable month-end close activities, and emphasizes professional, courteous communication with customers at all times.

This is a Contract position based out of Highland Heights, OH.

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Highland Heights,OH.

This position is anticipated to close on Sep 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.