Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patientsand our team. Every employee plays a vital role in living out our promise: We care. You belong.
Job Summary
Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Marshallese/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM
Key Responsibilities
- Provides exceptional customer service during all exchanges with patients and other callers.
- Enters new patients into the electronic medical record (EMR) completely and accurately.
- Confirms or updates existing patient demographic information completely and accurately.
- Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
- Ensures provider schedules are filled according to clinic guidelines.
- Trouble shoots medical calls and routes accordingly.
Skills
- Ability to work and function independently and within a team.
- Strong interpersonal skills and the ability to work effectively with people of all backgrounds
- knowledge of computer software such as Microsoft Office Software
- Able to perform proficiently on current practice management system and/or electronic medical records.
Required Qualifications
- High School diploma or equivalent is required.
Preferred Qualifications
- Bilingual ability (Spanish/English or Marshallese/English) is preferred
- Some customer service or call center experience preferred
- Experience with electronic medical records is preferred
