Kane County Case Manager

JOB TITLE: Case Manager
REPORTS TO: Outreach Advocacy Manager
LOCATION: Kane County
HOURS: Part-time, 20 hours per week
PAY: $20 per hour
BENEFITS:PTO, EAP, Group Life Insurance paid 100% by employer,401k 3% match after six months of employment

JOB SUMMARY:
The Case Manager provides survivorcentered advocacy and case management services to individuals
experiencing domestic violence and sexual assault. Working in rural community-based settings, the Case
Manager supports clients in crisis by assessing needs, developing clientdriven action plans, providing
safety planning, and connecting survivors to community resources and supports that promote stability
and selfsufficiency. Services are delivered in person and by phone, using a traumainformed and
culturally responsive approach.
The Case Manager builds professional, supportive relationships with clients while maintaining clear
boundaries and honoring client autonomy and selfdetermination. This role requires flexibility, strong
organizational and timemanagement skills, and the ability to work collaboratively within a
multidisciplinary team. Case Manager is expected to remain current with best practices in victim
advocacy through required training and ongoing professional development.

RESPONSIBILITIES:
Provides case management services, including intake, needs assessment, safety planning,
development of client-driven action plans, referrals to community resources, and timely
documentation
Provides court advocacy; assistance with filing protective orders/stalking injunctions, safety
planning and attending court with clients when needed.
Engage in ongoing case staffing and supervision with program manager
Provides child care for clients’ children during groups, individual therapy sessions and court
advocacy appointments to support client participation in services
Integrate financial empowerment education and support into case management services
The Case Manager will document all client interactions within 24 hours of meeting with the
client
Assists with outreach events and community activities, including availability to support evening
and weekend events as needed
Participate in the Hospital Advocate Response Team (HART) on-call rotation, providing crisis
response and support as required
Additional duties may be assigned as necessary to support evolving program needs, staffing
changes, team coverage, and continuity of services. In these circumstances, a supervisor will
approve these duties to ensure they do not change the core purpose of this position

CORE COMPETENCIES:
Demonstrated cultural competency and ability to effectively work with those from diverse
backgrounds and lived experience
Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment
Final 6/1/2026 //AMS
Ability to maintain professionalism and appropriate boundaries in high-stress or challenging
situations
Ability to communicate effectively with client’s, staff, and community partners in complex
situations
Ability to respond effectively to crisis situations while maintaining emotional regulation and
providing calm, supportive guidance
Demonstrated integrity and commitment to DOVE’s mission
Ability to build professional relationships with program participants and colleagues to create an
atmosphere of empathy, safety, support and collaboration in the workplace.
Ability to work independently and collaboratively as part of a multidisciplinary team
Ability to assess client needs and provide trauma-informed, survivor-centered and strengthsbased support
Strong organization skills and ability to manage time, documentation and multiple priorities
effectively

QUALIFICATIONS:
Preferred Bachelor’s degrees in Social Work or other Behavioral Science filed and two years of
experience in human services; or an associate degree in a human services or related field and
three years of experience in human services; or five years of experience in human services
Ability to work evening and weekends as program needs require
Strong organizational, time management, and self-direction skills, with the ability to complete
tasks with minimal supervision
Ability to work independently and collaboratively as part of a multidisciplinary team
Computer proficiency with word processing, spreadsheets, databases, and email platforms,
including Google Workspace and Microsoft Office applications
Knowledge of community resources and referral processes, or ability to quickly acquire this
knowledge
Valid driver’s license, current auto insurance, reliable transportation
Ability to pass required background checks (BCI) per UT DHHS contract
Excellent written and verbal communication skills
Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

DOVE Center provides equal employment opportunities to all employees and applicants for employment,
without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status,
sexual orientation, or the presence of handicaps or disabilities, or any other basis protected by state or
federal law.