RemX is hiring a Customer Service Representative for a growing company in Charlotte. If you enjoy helping customers, coordinating schedules, and working in a fast-paced office, this could be a great fit.
Location: Charlotte, NC (Near Airport), 100% onsite
Pay: $21/hr
Hours: Monday-Friday, 7:00 AM - 4:00 PM
Type: Temp-to-Hire
Responsibilities:
- Receive, enter, and manage customer orders while ensuring accuracy and timely processing.
- Coordinate installation and service appointments, balancing customer needs with technician availability.
- Serve as the main point of contact for customers, providing updates and answering questions throughout the service process.
- Communicate regularly with technicians to track job progress, resolve scheduling conflicts, and relay important information.
- Investigate and resolve customer concerns by identifying solutions and ensuring a positive customer experience.
- Assist with invoicing, documentation, and administrative tasks related to completed service and installation projects.
- Maintain accurate records within company systems and support daily office operations as needed.
Qualifications
- High school diploma or GED required.
- 2+ years of customer service experience.
- Strong communication and organizational skills.
- Experience scheduling service calls or supporting field technicians preferred.
- Construction, home services, or B2B customer service experience is a plus.
