Field Service Technician

Field Service Technician

Location: Bismarck, ND
Job Type: Full-Time | On-Site | Monday–Friday
Direct Supervisor:Service Manager

About Advanced Business Methods (ABM)

Advanced Business Methods (ABM) is a leading provider of office technology solutions, helping businesses streamline workflows, improve productivity, and manage their document environments. As an employee-owned company (ESOP), ABM fosters a collaborative, team-oriented culture where employees are invested in the company's success and growth. We are committed to delivering exceptional customer service and building long-term relationships with our clients and communities.

Position Summary

The Service Technician is responsible for delivering exceptional customer service through the maintenance, and repair of office technology equipment at customer locations. This role requires strong technical troubleshooting skills to diagnose mechanical and electrical issues, perform accurate repairs, and ensure optimal equipment performance. As a key member of the service team, the technician contributes to overall productivity, maintains assigned tools and resources, and ensures a high level of customer satisfaction through timely and professional service.

Key Responsibilities

• Participate as a full member of our service work group by contributing to the group's productivity
• Provide excellent customer service by repairing and servicing office technology equipment at a customer's location
• Troubleshoot equipment to identify the malfunction, then perform mechanical or electrical adjustments
• Diagnose and repair equipment using product manuals, AC-DC multi-meter, laptop and manufacturer tech support
• Manage assigned parts, tools, vehicle, laptop and cell phone
• Attend training classes provided by our in-house trainer
• Take responsibility for the satisfaction of the customer by providing timely and courteous service

Qualifications

• High School Diploma or equivalent
• Previous experience servicing office equipment, copiers, printers or similar technology preferred
• Valid driver's license and clean driving record

Skills & Competencies

• Problem Solving & Diagnostics
• Customer Relationship Management
• Time Management
• Technical Aptitude
• Attention to Detail

Physical & Work Requirements

• Ability to lift and move equipment
• Frequent bending, stooping, kneeling and reaching to access and service equipment
• Ability to stand and walk for extended periods while performing service work at customer locations
• Manual dexterity required to use hand tools, diagnostic equipment, and perform detailed mechanical and electrical repairs
• Work may be performed in a variety of office and customer environments with varied conditions (e.g., tight spaces, dust, noise)

Benefits Include

• 401(k) with employer match
• Medical, Dental, and Vision insurance
• Paid Time Off (PTO)
• Parental Leave
• Employee Stock Ownership Plan (ESOP)
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Life and AD&D Insurance
• Short-Term Disability and supplemental coverage options

Equal Employment Opportunity (EEO) Statement

Advanced Business Methods is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable laws.