Job Description
We are looking for a detail-oriented Account Manager to join our team in Collierville, Tennessee in a contract capacity with the potential to become permanent. This role supports key customer accounts by overseeing order activity, resolving service issues, and helping clients receive timely, accurate information. The ideal candidate brings strong sales support experience, communicates effectively across departments, and takes a proactive approach to meeting customer expectations.
Responsibilities:
• Manage customer purchase orders from entry through completion, ensuring all details are recorded correctly and processed on time.
• Provide clients with accurate information regarding pricing, item availability, and suitable substitute products when needed.
• Identify opportunities to expand existing account activity by recommending additional products that align with customer needs.
• Monitor open orders, delayed items, and urgent requests while keeping customers informed of progress and expected timelines.
• Produce order-related and shipping reports to support account activity, internal planning, and customer updates.
• Serve as a primary point of contact for assigned clients, coordinating with internal teams to deliver responsive and reliable service.
• Maintain organized records for customer agreements, billing support documents, and other account-related files.
• Support electronic data interchange activity by reviewing transaction issues, resolving discrepancies, and helping ensure smooth order flow.
• Partner with customer teams and warehouse personnel to manage shipping schedules, delivery changes, returns, and special handling requests.
• Address operational concerns quickly and assist across sales support and customer service functions as business needs require.• Experience in sales support, account coordination, customer service, or a related post-sales environment.
• Strong working knowledge of order entry, order management, and purchase order processing.
• Familiarity with Electronic Data Interchange (EDI) transactions and the ability to investigate and resolve related issues.
• Ability to communicate clearly with customers, internal sales teams, and warehouse staff in a fast-paced setting.
• Strong attention to detail with the ability to manage documentation, reports, and multiple active orders accurately.
• Experience supporting both inbound and outbound customer interactions in a detail-focused business environment.
• Problem-solving skills with the ability to respond quickly to order, shipping, and service-related challenges.
