A growing service organization in Parsippany NJ is seeking a Customer Service Coordinator to join its customer service and dispatch support team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities throughout the day.
Responsibilities
- Handle incoming customer calls, emails, and service requests
- Communicate appointment updates, schedule changes, and technician information
- Support dispatch operations by gathering and maintaining accurate service information
- Document customer interactions and service details within company systems
- Follow up on open customer matters and ensure timely resolution
- Coordinate with dispatch, technicians, and internal departments to support daily operations
- Maintain accuracy and organization while managing a high volume of activity
Qualifications
- Prior experience in customer service, call center, service coordination, dispatch support, or administrative support
- Strong communication and customer service skills
- Ability to multitask and work effectively in a fast-paced environment
- Excellent attention to detail and organizational skills
- Comfortable using CRM systems and business software
- Reliable, accountable, and team-oriented
- Dispatch or field service industry experience is a plus
