Senior Project Manager

Job Description:

• The Project Manager will lead the stabilization and resolution of production issues affecting Workday benefits, payroll deductions, retirement contributions, eligibility, and data exchanges with third-party benefit providers.

• The Dept. of Administrative Services (DOAS) is seeking a Senior Project Manager will develop and manage an integrated plan for resolving complex benefits-related issues involving Workday configuration, employee and payroll data, inbound and outbound integrations, transaction processing, vendor systems, and business procedures.

• The Project Manager will coordinate work across DOAS, statewide ERP teams, functional and technical resources, payroll and finance teams, business analysts, and third-party benefit administrators.

• The position will drive issues from identification and prioritization through root-cause analysis, corrective action, testing, production deployment, reconciliation, employee remediation, and verified closure.

• The Project Manager must be able to establish accountability across organizations, identify dependencies, obtain decisions, and escalate risks that could affect employee benefits, payroll deductions, contributions, vendor funding, or regulatory obligations.

• Establish and maintain a single authoritative backlog of benefits issues, including business impact, severity, affected population, integration, incident or change number, accountable owner, dependencies, target date, and closure criteria.

• Lead cross-functional teams assigned to resolve individual benefits issues.

• Keep each team focused on the defined issue, desired outcome, and work required for resolution.

• Obtain specific next steps, accountable owners, and target completion dates from assigned team members.

• Track each commitment through completion, follow up on missed dates, address obstacles, and escalate delays when necessary.

• Maintain meeting notes in a shared location where participants can clearly see what was discussed and agreed upon.

• Document decisions, open questions, assigned actions, responsible individuals, and completion dates.

• Develop and maintain an integrated stabilization schedule across functional, technical, payroll, finance, and vendor workstreams.

• Establish clear roles and responsibilities and secure accountable owners for all activities.

• Lead structured issue-triage, working, decision, and executive-status meetings.

• Coordinate investigation of source data, Workday configuration, integration logic, vendor processing, transaction timing, and business-process causes.

• Manage dependencies among related integrations and prevent separate teams from implementing conflicting corrections.

• Coordinate test planning, test data, expected results, regression testing, vendor validation, and business acceptance.

• Manage change-control and release-readiness activities from nonproduction environments through production deployment.

• Confirm that corrected integrations reconcile to Workday payroll and benefits results and that affected employees and financial transactions have been addressed.

• Track risks, decisions, overdue actions, resource constraints, and unresolved ownership; escalate promptly when commitments are not met.

• Provide concise executive reporting on issue aging, affected populations, financial exposure, testing progress, blocked decisions, and resolution trends.

Qualification

• Bachelor's degree in a related field from an accredited college or university AND three years of recent relevant project management experience, with a progression in responsibility AND eligibility to sit for Project management Professional (PMP) certification.

• Prior experience implementing an ERP system or program, particularly human capital management administration

• Prior experience implementing business processes in a government organization

• Six or more years of related experience in project management coordinating and supporting business processes.

• Experience with structured development methodology SDLC

• Experience defining and implementing program/project management using tools and expertise in the practical adoption of SDLC methodologies using project management tools (Asana, MS Project, Jira).

• Certification as Professional Project Manager (PMP) or Certified Associate in Project Management (CAPM).

• The candidate must be local to Atlanta and be able to come to the office on occasion.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities