Desktop Support Technician

Our client is seeking a Desktop Support Technician to provide onsite deskside support for a growing corporate environment. This role will support an expanding office footprint and workforce, delivering hands-on technical assistance for desktop hardware, software, mobile devices, printers, and end-user computing services. Qualified candidates will work closely with internal IT teams and end users to ensure a high level of customer satisfaction and operational excellence.

This position offers long-term growth potential for high-performing technicians.

• Provide onsite deskside support for Windows 10 and Windows 11 environments.
• Troubleshoot and resolve desktop, laptop, hardware, software, and peripheral issues.
• Perform break/fix support for workstation hardware and operating systems.
• Execute IMAC activities including installations, moves, adds, and changes.
• Image, configure, deploy, and replace desktop and laptop systems.
• Install, troubleshoot, and support approved software applications.
• Support Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Provide printer setup, troubleshooting, and maintenance support.
• Deliver walk-up support through a Client Center/Tech Bar environment.
• Maintain accurate documentation and update IT service management tickets.
• Assist with asset management activities including inventory tracking, asset tagging, recovery, and disposal.
• Support mobile devices including Android and iOS platforms.
• Coordinate mobile device returns and prepare equipment for shipment and disposal.
• Troubleshoot basic networking issues including wireless connectivity, network adapters, and VPN access.
• Follow established support processes, procedures, and service delivery methodologies.
• Collaborate with team members and business users to ensure timely issue resolution and exceptional customer service.

• 2+ years of corporate desktop support, deskside support, or IT support experience.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Hands-on experience with computer imaging, deployment, and configuration.
• Strong hardware and software troubleshooting skills.
• Experience supporting Microsoft Office applications and end-user productivity tools.
• Familiarity with IT ticketing systems and incident management processes.
• Experience supporting printers, peripherals, and mobile devices.
• Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and network adapters.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently while also collaborating within a team environment.

• Experience working in a large enterprise or managed services environment.
• Exposure to asset lifecycle management and inventory processes.
• Experience providing support through a walk-up Tech Bar or customer-facing IT support center.

• Windows 10/11 Desktop Support
• Hardware & Software Troubleshooting
• Imaging & Deployment
• Microsoft Office Support
• Active IT Ticket Management
• Printer Support
• Mobile Device Support (iOS/Android)
• Customer Service & End-User Support
• IMAC Activities
• Basic Network Troubleshooting (VPN/Wireless)

Job Type & Location

This is a Contract position based out of Cedar Rapids, IA.

The pay range for this position is $17.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Cedar Rapids,IA.

This position is anticipated to close on Sep 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.