IT Help Desk - Second Shift

Location: Columbia, SC (Onsite)
Schedule: Monday-Friday, 40 hours/week, 2nd Shift (2pm-10pm)

The IT Help Desk / Tier 1 Support Technician provides first-level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.

• Provide Tier 1 technical support for end users in a manufacturing and warehouse setting

• Troubleshoot hardware, software, printers, and basic application issues

• Perform basic network connectivity troubleshooting, including switches and cabling

• Assist with and maintain physical network cabling within the warehouse and plant areas

• Support workstations, scanners, and peripherals used in manufacturing and logistics operations

• Document issues and resolutions in the ticketing system

• Provide remote support to the Smyrna location

• Travel occasionally to the Florence plant to support onsite IT needs

• Escalate complex issues to higher-level IT support as needed

• A minimum of 2 years of IT Help Desk or Tier 1 Support experience (additional experience preferred)

• Basic IT troubleshooting and customer support skills

• Exposure to network connectivity troubleshooting

• Hands-on experience with physical network cabling

• Comfortable working in a warehouse or manufacturing environment

• Strong communication and customer service skills

• Must be local to the Columbia, SC area and able to work onsite

• Onsite support in a battery manufacturing and repack warehouse environment

• Remote support for additional facilities

• Occasional travel to plant locations