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Manufacturing Data Entry / Customer Service Rep

Kelly Services

Chicago, IL 60632 • 9/16/2026

Call Center , Customer Service , General , Professional , Manufacturing

Job Description

Job Description
Manufacturing Data Entry / Customer Service Representative with EDI and SPS Commerce Experience.

Kelly Services is hiring!Join an industry-leading team in a temp-to-hire opportunity supporting order management, customer service, and logistics operations.

Position Details
Job Title:Data Entry / Customer Service Representative
Location:Chicago, IL 60632
Employment Type:Temp-to-hire
Schedule:Monday–Friday, 6:00 a.m.–2:30 p.m.
Pay:$25–$30 per hour
Required Experience:EDI and SPS Commerce in a food manufacturing environment

Position Summary
The Data Entry / Customer Service Representative manages customer orders from entry through delivery while serving as a key liaison between customers and internal departments. This role provides product and service information, resolves account issues, supports inventory management, and helps ensure customer expectations are consistently met.

Key Responsibilities
  • Manage assigned customer orders from entry through delivery.
  • UseEDI and SPS Commercesystems to process and track orders.
  • Serve as the primary contact for customer questions, needs, and concerns.
  • Proactively identify potential issues and resolve them before they affect the customer.
  • Monitor inventory levels, report inventory status, and recommend replenishment actions when needed.
  • Follow all steps of the order fulfillment process using network systems, word-processing tools, and spreadsheet applications.
  • Collaborate with internal departments to ensure accurate pricing, products, quantities, and order details.
  • Prepare clear and concise reports, documentation, and routine customer correspondence.
  • Investigate and resolve customer complaints involving damages, shortages, incorrect quantities, or incorrect items.
  • Support the Customer Service Manager with additional responsibilities as assigned.

Required Qualifications
  • High school diploma or equivalent.
  • Experience withEDI and SPS Commerce required.
  • Prior industry or order-management customer service experience preferred.
  • Strong written, verbal, and interpersonal communication skills.
  • Excellent organizational skills with the ability to manage multiple priorities independently.
  • Strong mathematical and problem-solving abilities.
  • Proficiency with Microsoft Office, including:
    • Outlook
    • Word
    • Excel
    • PowerPoint

Apply Today
Ready to take the next step in your logistics and customer service career?
Send your resume to:

Questions? Contact Nancy at:
Join a high-energy, supportive team with an industry leader. Apply today!



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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