Description:
Operations Manager | Forney, TX
Run the branch. Own the results. Build something that's yours.
Infinity Texas Air has been Forney's home comfort company since 2010 built from the ground up, still run by people who answer the phone, and backed by a customer base most shops would kill for. The HVAC book is deep and steady, plumbing is growing, and the branch is ready for a leader who wants to take it from good to the one everyone else measures themselves against.
That's the job. Not a sit-behind-a-desk role and not a caretaker seat. You'll run the day-to-day the way you'd run your own company the board, the techs, the numbers, the customer experience with the freedom to make the calls and a growing platform behind you when you need it.
If you know residential HVAC cold, understand plumbing, and get a kick out of turning a good team into a great one, keep reading.
What You'll Own
- The daily operation service, install, and dispatch as the branch's operational leader and go-to
- Revenue, margin, and production, with expectations and accountability set across the team
- A 5-star customer experience at every touchpoint, holding a Google rating of 4.8 or better
- Schedules, labor costs, and resource allocation, tuned for performance
- Budgets, expenses, and the branch's financial results
- The KPIs that matter: revenue, close rate, average ticket, productivity, margin
- Recruiting, training, and developing HVAC and plumbing techs, installers, and support staff
- Performance reviews and coaching that actually move people forward
- Board integrity, routing, and daily capacity, in partnership with dispatch
- A safe, positive, accountable shop where people want to show up
- Quality control that protects the reputation the branch has built
- ServiceTitan, used the right way across service, install, and dispatch
Requirements:
What You Bring
- 3+ years leading in residential HVAC service or installation; plumbing experience a plus
- Texas plumbing license (Tradesman, Journeyman, or Master) a strong plus
- Real understanding of residential service, install, sales, and how a branch makes money
- P&L or department budget experience in a residential service environment
- Strong technical knowledge of HVAC systems and applicable codes - required
- Strategic enough to see the year, hands-on enough to fix today
- Organized, disciplined, and direct you motivate people and you hold them accountable
- ServiceTitan strongly preferred; field service software required
- Experience leading through growth and change preferred
- Valid driver's license and insurable driving record
What's In It For You
- $80,000–$120,000+ base, dependent on experience and licensing the more you bring, the higher it goes
- Quarterly performance bonuses tied to the numbers you drive
- Additional discretionary performance bonuses for going above and beyond
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company vehicle, phone, and tablet
- A clear path up inside a growing, multi-brand platform
- Real ownership of an established branch your decisions, your results
Who We Are
Since 2010, Infinity Texas Air has been delivering quality heating, cooling, and plumbing service to Forney and the communities east of Dallas "Service You Deserve, From People You Trust." We handle every job professionally, we hire technicians who are skilled and trustworthy, and we've built a reputation one home at a time. Where comfort never ends.
