Medium work – Lifting up to 50 poundsandpushing/pulling up to 100 poundsoccasionallyand/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Ability to bend, stretch, twist, stoopor reach with your body and armsrepeatedly without difficulty
Ability to stand for long hours and walk long distances without fatigue
Ability to work under variable temperatures and noise levels
Near Vision- The ability to see details at close range
Mental Requirements:
Oral and Written Comprehension and Expression -Must be able to convey& understand information and ideas in English
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of theparticular need
Must be effective at listening to, understanding, and clarifying the concerns and issuesraised by co-workers and guests
Mathematical Reasoning-Must be able to work with and understand basic arithmetic functions
Must be able to identify differences and similarities, detect changes in circumstances or events and analyze and evaluateresults;choosing the best solution to solve problems.
Multi-lingual skills helpful
Duties & Functions
Essential:
Approach all encounters with guests and employees in a friendly,service orientedmanner
Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the properbusiness attire and nametag when working
Comply at all timeswith New Castle standards and regulations to encourage safe and efficient hotel operations
Inspect work performed to ensure that it meetsspecificationsand established standards.
Select the most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
Instruct staff in work policies and procedures, and the use and maintenance of equipment
Secure issued keysat all times, report lost or stolen keys immediately
Follow proper SOP on entering and securing guest rooms
Report all lost and found items toservice express
Report any maintenance repairs immediately toservice express
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Communicate to supervisors/managers any performance challenges that may require actions,such as:promotions, transfers and dismissals
Advise managers, front desk agents, or admitting personnel of rooms ready for occupancy
Notify Room Attendant(s) of any deficiencies found in room, and not on Attendant’s board. Provide coaching to Room Attendant and provide visual examples whenever possible
Re-inspect corrected rooms
Enter room status into rooms system
Inspect Room Attendantcarts, closetsand boards
Assist with on-going training
Clean guest rooms when needed
Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights daily
Balance and prepare individual paperwork for closing of shift
Connect with the manager on duty at the front office prior to leaving the shift
Marginal
Participate in all hotel and departmental meetings as requested
