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Operations Supervisor

Keystone Retreat Behavioral Health

Ephrata, PA 17522 • $50,000 to $60,000 / yr • 9/15/2026

Job Description

Job Description

Salary
$50,000–$60,000 annually, based on experience and qualifications.

About Us
At Keystone Retreat Behavioral Health, we believe real change starts with connection. We’re a team committed to supporting individuals through substance use and mental health challenges with compassion, purpose, and care.

Role Summary
The Operations Supervisor oversees daily facility operations, ensuring a safe, structured, and supportive environment. This role leads, trains, and supports staff to maintain high-quality client care.

Key Responsibilities

  • Supervise and support Behavioral Health Technicians
  • Train staff on procedures, documentation, and client care
  • Oversee admissions, detox monitoring, and daily operations
  • Manage schedules and ensure shift coverage
  • Respond to crises and guide de-escalation efforts
  • Ensure accurate documentation and HIPAA compliance
  • Collaborate across departments to support client needs

Qualifications

  • High School Diploma or GED
  • Valid driver’s license
  • CPR/First Aid certification (or willingness to obtain)
  • Leadership experience in behavioral health or similar setting preferred
  • Strong communication, organization, and problem-solving skills

Physical Requirements
Ability to stand/walk for extended periods, lift up to 20 lbs, climb stairs, and drive as needed.

Benefits

  • PTO, Holiday, and Sick Time
  • Health, Dental, and Vision Insurance
  • Quarterly Bonuses
  • Company-paid Life Insurance
  • Retirement Plan

Join a team where your leadership makes a meaningful impact every day