Call Center Agent

Dutuc bridges brand strategy, content, campaigns and growth under one calm, memorable identity. Above the water, sharp marketing. Underneath, relentless execution.

We are seeking a personable and motivated Call Center Agent to communicate with customers by phone, provide information about products and services, and support a positive customer experience. This opportunity is ideal for individuals with strong verbal communication skills who enjoy helping people, identifying customer needs, and working toward team goals.

• Respond to incoming customer calls in a friendly and professional manner.
• Provide accurate information about products, services, and company offerings.
• Answer customer questions and address routine concerns.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls when appropriate to support customer relationships.
• Support customer satisfaction and relationship-building initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and recurring concerns to team members.
• Assist with customer outreach and engagement activities.
• Collaborate with team members to meet customer service and performance goals.
• Maintain a positive and professional tone during all calls.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching