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Billing Analyst

Kelly Services

Alcoa, TN 37701 • 9/15/2026

Accounting / Finance , Collections , Professional

Job Description

Job Description
Billing Analyst / Accounts Receivable Coordinator


Location: Knoxville
Job Type: Temporary Assignment
Temp-Hired
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST
Department: Accounting

Job Summary

Kelly Services is seeking a detail-oriented and customer-focused Flight Training Billing Analyst to join the Accounting team.

This position is responsible for managing the billing and payment process for flight training customers, including creating invoices, processing payments, maintaining customer accounts, resolving billing issues, and following up on outstanding balances.

The ideal candidate is organized, professional, comfortable working with financial information, and able to provide excellent customer service while handling confidential information.

Key Responsibilities

  • Manage the flight training customer billing cycle from deposits through final invoicing.

  • Prepare and process customer invoices accurately and on time.

  • Receive and process customer payments through various payment methods.

  • Maintain customer accounts and contact information in the company’s ERP system.

  • Monitor account balances and follow up on overdue payments.

  • Reconcile payments and identify discrepancies between multiple systems.

  • Work closely with Accounting, Sales, and Flight Training Account Management teams.

  • Monitor completed training activities to ensure timely billing.

  • Respond to customer billing questions and resolve issues professionally.

  • Help develop and improve billing processes as the company grows.

  • Assist with ERP implementation and other accounting projects as needed.

  • Maintain a high level of accuracy, professionalism, confidentiality, and customer service.

Qualifications

  • Bachelor’s degree in Accounting, Finance, Business, or a related field OR an equivalent combination of education and approximately 5 years of related experience.

  • 0–2 years of billing and/or financial experience.

  • Strong written and verbal communication skills.

  • Excellent attention to detail and organizational skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Comfortable working independently and handling complex customer situations.

  • Strong problem-solving and analytical skills.

  • Ability to work effectively with multiple departments.

  • Experience with ERP or accounting systems is a plus.

  • Professionalism, integrity, and discretion when handling financial and customer information.

Ideal Candidate

The ideal candidate will have experience in billing, accounts receivable, accounting, finance, or customer account management and be comfortable working with numbers, financial records, and customers.

Reliable attendance and strong attention to detail are required.



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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