Description:
We are seeking a dedicated and proactive Service Technician to join our Bridges SI Service Team. This role offers an exciting opportunity to work with cutting-edge integrated AV systems, supporting our clients by ensuring optimal system performance and reliability. If you are motivated, detail-oriented, and committed to delivering excellent service, we invite you to become a vital part of our dynamic team.
Responsibilities:
- Diagnose and resolve AV hardware and software issues with accuracy and efficiency.
- Perform system testing, QA reviews, and site surveys to ensure high-quality installations.
- Support and operate AV and VTC systems, including hands-on end-user training.
- Complete AV/IT cable terminations and perform basic network setup.
- Connect and configure devices via IP or serial, including loading and adjusting DSP and control system files.
- Execute audio system setup and advanced video alignment for optimal performance.
- Read and interpret technical drawings, diagrams, and signal flows.
- Conduct remote and onsite troubleshooting for installed AV systems.
- Deliver clear, effective end-user training on system functionality and best practices.
Skills:
- Excellent communication skills with strong customer-service instincts.
- Highly organized and able to manage multiple tasks in a dynamic environment.
- Proficient with presentation and VTC setups.
- Skilled in configuring and integrating complex AV systems.
- Thrives in fast-paced environments with shifting priorities.
- Detail-oriented with strong problem-solving abilities.
- Able to recognize major AV brands and equipment by sight.
We encourage candidates from all backgrounds to apply and look forward to welcoming a new member to our team.
Bridges System Integration (Bridges SI) is a recognized industry leader in deploying cutting-edge technologies with an unwavering commitment to quality, security, and reliability. Trusted by Washington D.C.’s most prestigious institutions, Bridges SI has earned its reputation as a dependable technology partner. Through tailored solutions, we empower and safeguard the world’s most critical communicationsdelivering innovation where it matters most.
Requirements:
- 5+ years of combined experience in System Integration, AV/VTC installation, or on-site technical support.
- CTS certification preferred (or equivalent industry credential).
- Completion of manufacturer training from one or more major platforms, such as AMX, Crestron, Barco, Biamp, Extron, or QSC.
