Assist clients with reservation inquiries, available options, confirmations, and ongoing service needs.
This role requires strong communication skills, attention to detail, and the ability to provide a positive and professional client experience while working remotely.
Responsibilities Respond to client inquiries and reservation requests.
Gather information regarding client needs and preferences.
Research available options and services.
Assist with reservations and confirmations.
Provide accurate information and timely update.
Review reservation details and documentation.
Assist with changes and special requests.
Maintain accurate client records.
Follow up on outstanding requests.
Communicate with service providers when needed.
Maintain professional customer service standards.
Qualifications
Strong communication and interpersonal skills.
Customer-focused attitude.
Excellent organization and attention to detail.
Comfortable using computers and online platforms.
Ability to research and organize information.
Strong follow-up skills.
Reliable and professional.
Previous customer service, reservations, hospitality, or related experience is helpful but not required.
