Customer Service Representative

Location: Southfield, MI or DeWitt, MI

Job Type: Contract-to-Hire (conversion opportunity after approximately 4 months)

Schedule: Monday-Friday, 8:00 AM-5:00 PM (1-hour lunch)

Work Environment: Fully On-Site

We are seeking Customer Service Specialists to support patients and customers in a fast-paced healthcare environment. This role is responsible for managing inbound and outbound communications, processing orders, coordinating services, and ensuring customers receive timely support. The ideal candidate is customer-focused, detail-oriented, empathetic, and comfortable learning technical products and systems.

• Answer inbound customer calls and respond to emails in a timely manner
• Make outbound calls to patients, healthcare providers, and other stakeholders as needed
• Obtain, review, and verify customer and referral information
• Create and process orders accurately within company systems
• Schedule equipment delivery and services based on provider orders
• Route inquiries to the appropriate departments and resources
• Follow up with customers to ensure successful resolution of issues
• Maintain accurate documentation and records
• Deliver exceptional customer service while demonstrating empathy and professionalism

• Comprehensive hands-on training provided
• Learn healthcare-related equipment, products, processes, and internal systems
• Training period is approximately one month before working independently

• 1-3 years of customer service or administrative experience in a healthcare, medical, insurance, or office setting
• Experience working directly with customers or patients
• Strong communication and problem-solving skills
• Ability to learn new technology, systems, and technical products
• Excellent attention to detail
• High level of empathy, patience, and professionalism

• Medical Assistant, CNA, insurance verification, or similar healthcare background
• Knowledge of HIPAA regulations
• Insurance experience
• Familiarity with medical terminology
• Interest in or pursuit of a healthcare-related degree

• Ability to lift up to 50 pounds
• Ability to assist patients into a seated position when necessary

• One weeknight on-call shift per month (5:00 PM-9:00 PM)
• One weekend day on-call shift per month (9:00 AM-9:00 PM)
• On-call schedule is distributed quarterly
• Opportunity to trade or pick up additional shifts

This is a Contract to Hire position based out of DeWitt, MI.

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in DeWitt,MI.

This position is anticipated to close on Sep 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.