The Bilingual Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This roleis responsible formanaging customer commitments and ensuring freight is managed and shipped in an accurate and timely manner. Scheduled will be Tuesday - Friday 10AM-7PM & Saturday 8AM-5PM.
Position Responsibilities
- Coordinate and monitor cross-border transportation activities across multiple shipments and carriers.
- Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Communication must be clear and professional in both English and Spanish.
- Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
- Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.
- Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.
- Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last-minute adjustments without waiting for direction.
- Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.
Knowledge, Skills, & Abilities
- Strong sense of urgency and accountability.
- Excellent written and verbal communication skills.
- Ability to multitask and thrive in a deadline driven environment.
- Strong knowledge of Microsoft office suite.
- Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously.
- Fluent in Spanish.
Education & Experience
- Bachelor’s degree in supply chain or business management required. 1 year of relevant work experience may be substituted for each year of education required.
- 1+ Logistics or transportation experience required.
- Fluency in Spanish Language required.
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenureensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range:$40,000.00-$45,000
- 401(k) Match:Build your future with our generous company match.
- Serious Health Condition Pay:Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your healthfrom preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code:Dress for your day.
- Tuition Reimbursement:Advance your education with financial support.
- Employee Discount Program:Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance:Meaningful support for growing families.
- Employee Assistance Program (EAP):Confidential, 24/7 support for life’s challenges.
- Pet Insurance:To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
