Customer Service Rep (CSR)

No heat in the winter. No AC in the summer. A leaking pipe that can’t wait. This isn’t just customer serviceit’s being there when customers need us most. We’re looking for a Customer Service Representative who can stay calm under pressure, move quickly, and deliver an exceptional experience every time.

BENEFITS

• Medical Insurance:
  • Health: 50% of the premium is covered by Cardinal
  • Dental: 50% of the premium is covered by Cardinal
  • Life insurance: $10,000 is covered by Cardinal
• 401K with a 4% Company Match
• Uniform allowance
• Paid Continuing Education
• Paid Holidays and PTO
• Birthday PTO
• Plus more!
  
  
• RESPONSIBILITIES

  This role is 100% on site Monday - Friday

  • Answer phones & book service calls
  • Work with other customer service representatives and dispatchers to achieve daily goals
  • Gather, input, and process all necessary information & data into Service Titan
  • Effectively utilize appropriate scripts
  • Properly complete paperwork in a timely manor
  • Digital dexterity to effectively utilize new & existing technologies
  • Monitor social media booking platforms
  • Contact customers that have requested after hours service
    
    

OUR CORE VALUES

• Teamwork: Support the growth & development of team members to achieve personal & professional success
• Forward Thinking: Continuously educating ourselves to exceed the industry standard
• Customer First: Going the extra mile to exceed expectations
• Do What's Right: Uphold the highest standards of honesty & integrity
• Committed to Excellence: Focused on results & value high performance

Cardinal Heating & Air Conditioning is looking for YOU! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalservice.com

Cardinal is an equal-opportunity employer.