Operations Supervisor (Limited Service)

Operations Supervisor for High Volume Call Center (Limited Service)

Are you looking for a leadership position? Do you have call center experience? Do you want to help employees reach their full potential? If so, Kenific Group Call Center Operations (KGCCO) is looking for you to be a Limited-Service Operations Supervisor in our Tampa Call Center!

Company Overview

KGCCO is a government contracting company and we operate a high-volume call center in Tampa, FL. Our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. We are looking for motivated, hardworking, and enthusiastic supervisors to manage customer service representatives (CSRs), and we have multiple positions available now!

PLEASE NOTE: These positions are seasonal and are estimated to last from September through January, during the Open Enrollment Period (OEP) for Marketplace insurance.

Responsibilities

• You will be part of a team supporting a contract with the Centers for Medicare & Medicaid Services, and will work with the Supervisors, Operations Managers, Site Director, and other contract management to provide the highest levels of customer service to our clients and our customers.

• You will exhibit high-quality work standards and professional behavior at all times, while serving as a role model for your team.

• You will be responsible for supervising, developing, and coaching your CSRs to help them meet our team's productivity, quality, attendance, adherence, and timeliness goals.

• You will be required to listen to a minimum number of calls for each of your CSRs each month and provide coaching and feedback based on the calls.

• You will complete and deliver performance appraisals for your team, and coach CSRs in areas identified as needing attention.

• You will enforce call center and corporate policies and procedures.

• You will participate