Card Services Specialist

Affinity FCU is looking for a Card Services Specialist to join our Card Services team. The Card Services Specialistis responsible for performing daily functions necessary to promote strong, exceptional member service levels regarding all ATM, debit and credit card matters. The Card Services Specialist corresponds between member cardholders, businesses, or other individuals to ensure proper procedures and actions are completed in regards to resolving disputed items.

The expected salary for a new hire in this position is $50k-$52k per year. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

This position is HYBRID, with some on-site work required at Affinity Headquarters in Basking Ridge, NJ.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles credit and debit card dispute claims from members and takes appropriate action to resolve appropriately while following Visa and regulatory guidelines.
  1. Works with member and vendor or other individuals where applicable to resolve claims and avoid chargeback.
  2. Works with member to obtain all necessary claim information and submits for chargeback to Visa.
  3. Acts as an advocate for members to ensure positive resolutions
  4. Manages reconcilement of chargeback process on DNA/CCM Core System: chargeback, representment, pre-arbitration through to closure.
• Assists Branch and Hub personnel relative to Plastic Card account inquires.
  1. Provide general account information assistance
  2. Researches and responds appropriately to inquiries
  3. Assists with Rewards program inquiries and maintenance
• Performs Plastic Card account maintenance:
  1. Orders new plastics
  2. Expedited card requests via instant issue or central issue pull request
  3. Closes accounts at member request
  4. Blocks and reorders all plastic cards, as needed
  5. Manages the cards reported lost/stolen process thru Visa VRU
  6. Blocks all cards returned to processor for invalid mailing address
  7. Reviews and corrects daily AP Reject Report
  8. Processes cycle and limit change requests
• Handles In-House Card Embossing production
  1. Performs card production in accordance with security standards
  2. Participates in monthly balance audits
• Knows, follows and understands the standardized procedures and policies of the Card Services area.
• Provides back up as needed.

MISCELLANEOUS RESPONSIBILITIES

• All other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• 2-4 years of related work experience.
• Excellent interpersonal, communication and organizational skills.
• Excellent analytical skills with the ability to identify and solve problems.
• Proficient in the use of various software packages. This includes but is not limited to: Knowledge of DNA/CCM Core System, Outlook, Excel, Word helpful but willing to train. -

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.

Please scroll down and read the Applicant Statement in its entirety.

Applicant Statement

I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check. I understand and agree to the fact that Affinity will also conduct a criminalhistory backgroundand credit report check. I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at va