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Freight Forwarding Manager - Import Operations

W3Global Inc.

Clearwater, FL • $70,000 to $75,000 / yr • 9/15/2026

Management , Transportation

Job Description

Job Description
Freight Forwarding Manager - Import Operations

Location: Clearwater, FL
Job Type: Full-Time
Salary: Competitive, based on experience

Position Overview

We are seeking an experienced Freight Forwarding Manager to oversee import operations and help lead the day-to-day activities of a growing logistics team. The ideal candidate will have a strong background in international freight forwarding, with a primary focus on ocean and air imports, customs coordination, documentation, and customer service.

This is a hands-on management position for someone who understands the full import process and can effectively manage customers, vendors, carriers, and internal operations while ensuring shipments move efficiently and accurately.

Key Responsibilities

  • Manage and oversee international import shipments from origin through final delivery.

  • Coordinate ocean and air freight shipments, including documentation, booking, tracking, and delivery.

  • Manage relationships with customers, overseas agents, carriers, customs brokers, and other logistics partners.

  • Review and ensure accuracy of import documentation, including commercial invoices, bills of lading, arrival notices, and customs-related paperwork.

  • Monitor shipment status and proactively resolve delays, discrepancies, and operational issues.

  • Ensure compliance with applicable import regulations and company procedures.

  • Provide guidance and support to freight forwarding staff and coordinate daily workloads.

  • Train, mentor, and oversee team members as needed.

  • Handle escalated customer issues and maintain strong customer relationships.

  • Review operational processes and identify opportunities to improve efficiency and service quality.

  • Assist with pricing, quotations, and account management when required.

  • Track shipment performance, costs, and operational KPIs.

  • Work closely with sales and operations teams to support business growth and customer retention.

Qualifications

  • 5+ years of experience in freight forwarding/logistics, with significant import experience.

  • Strong knowledge of international import operations, particularly ocean freight.

  • Previous supervisory, lead, or management experience preferred.

  • Experience working with freight forwarders, NVOCCs, customs brokers, carriers, or international logistics providers.

  • Strong understanding of import documentation and international shipping procedures.

  • Excellent communication and customer service skills.

  • Strong organizational and problem-solving abilities.

  • Ability to manage multiple shipments, customers, and priorities simultaneously.

  • Proficiency with Microsoft Office and freight forwarding/logistics software.

  • Experience with customs clearance and compliance is a strong plus.

Ideal Candidate

The ideal candidate would be someone who has progressed beyond a traditional Import Coordinator position and is ready to take ownership of an import operation or team. They should be comfortable being hands-on with shipments while also providing leadership and direction to other employees.

Key focus: Import experience + freight forwarding expertise + leadership/management capability.

\nCompany Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.