Billing Associate

Full-Time | Monday–Thursday 8:00 a.m.–4:30 p.m. | Friday 8:00 a.m.–4:00 p.m

Are you highly organized and detail-oriented? Do you enjoy problem-solving and working through the details of medical insurance? Are you a strong communicator who enjoys helping patients and coworkers navigate questions and find solutions? If so, we are looking for someone like you to join our i’move Rehab Billing team!

WHAT SETS OAM + i’move APART

On our Rehab Billing team, you’ll play an important role in supporting both our patients and our growing network of i’move clinics. You’ll work closely with the Billing Manager and collaborate with team members across the organization to help keep insurance verification, authorizations, billing, and patient accounts running smoothly. This is a great opportunity for someone who enjoys working independently while also being part of a collaborative team.

OAM + i’move is committed to our employees' well-being, work-life balance, and career growth. We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and a schedule with weekends usually on a voluntary basis and many paid holidays off. Joining our team means working alongside fellowship-trained orthopaedic physicians who are leaders in their field. After a year qualifying employees join our 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution. Our benefits offerings include: 4 Priority Health medical plans with HSA and FSA options, Delta Dental, VSP Vision, Pet, and Identity Theft insurance. Also offered at no cost to you: Short-Term and Long-Term Disability and Life Insurance.

ABOUT THE POSITION

OAM + i’move is seeking a Billing Associate to join our Rehab Billing team. This role works closely with the Billing Manager to ensure insurance information is entered correctly and charges and payments are recorded accurately. The Billing Associate also assists patients and our satellite clinics with billing and insurance questions and helps troubleshoot issues and denials.

ABOUT OAM + i’move

OAM + i’move is committed to providing quality health care to all patients compassionately, responsibly, and efficiently with uncompromising integrity. Everyone at OAM + i’move is committed to achieving service excellence through our standards of behavior: teamwork, courtesy, customer service, communication with mindfulness of etiquette, appearance/ environment, professionalism, confidentiality, and safety. We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Verify patient insurance benefits with commercial and state insurance companies and accurately complete Financial Consent Forms (FCFs).
• Review and complete insurance authorizations and assist with commercial billing processes.
• Process Explanations of Benefits (EOBs) and claims as needed.
• Work closely with the Billing Manager to troubleshoot billing issues and denials and identify solutions.
• Process patient payments, credits, payment plans, statements, and account balances accurately.
• Perform Accounts Receivable calls to patients according to established schedules.
• Prepare final notification letters and payment plans as needed.
• Serve as a knowledgeable resource for scheduling staff, front desk team members, therapists, and satellite clinics regarding billing and insurance questions.
• Answer patient phone calls in a friendly, courteous, and professional manner.
• Maintain accurate documentation and protect confidential patient information.
• Learn department processes and procedures to provide backup support to the Billing Manager as needed.

• Skills & Competencies: Highly organized with exceptional attention to detail; strong problem-solving skills; effective written and verbal communication; proficient computer skills; ability to understand complex insurance information; ability to communicate tactfully and professionally with patients and coworkers; self-directed and able to work independently while contributing effectively to a team.
• Education & Experience: High school diploma required. At least 1 year of experience working with medical insurance is required, including experience with commercial payor contracts, medical authorizations, secondary billing, medical insurance portals, and/or deductibles, copays, and coinsurance. Working knowledge of medical insurance, terminology, billing, coding, diagnoses, or other revenue cycle functions is expected. Three years of experience in the medical field is preferred, but not required.
• Physical Requirements: This position primarily involves sedentary office work and requires the ability to sit for extended periods, use a computer and telephone throughout the workday, and communicate effectively with patients and team members. The employee may occasionally be required to stand, walk, bend, reach, and lift or carry light office materials.