Job Description
We are looking for a Customer Service Representative to support a busy food and food processing operation in Rochester, New York. This Long-term Contract position is ideal for someone who enjoys helping customers, managing order details accurately, and providing dependable support in a fast-paced call center environment. The person in this role will serve as a key point of contact for inbound inquiries while ensuring an attentive and efficient customer experience.
Responsibilities:
• Handle a high volume of incoming customer calls with patience and accuracy.
• Assist customers with questions related to products, orders, account details, and general service needs.
• Enter customer orders into company systems carefully and verify information for completeness and correctness.
• Make outbound calls as needed to confirm order details, provide updates, or resolve service-related issues.
• Document customer interactions thoroughly to maintain clear and accurate service records.
• Coordinate with internal teams to address order concerns, follow up on requests, and support timely resolution.
• Deliver courteous and solution-focused service that strengthens customer satisfaction and trust.• Prior experience in a call center or customer service environment.
• Demonstrated ability to manage inbound and outbound calls effectively.
• Experience with order entry and maintaining a high level of accuracy in data input.
• Strong verbal communication and active listening skills.
• Ability to multitask and remain organized in a fast-paced setting.
• Customer-focused approach with strong problem-solving abilities.
• Proficiency with standard computer systems and service-related documentation tools.
