Ivanti Developer

Job Summary

• Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform.

• Works with business users, OIT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions.

• Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices.

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.

• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.

• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.

• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.

• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.

• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.

• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.

• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.

• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.

• The position may require coordination during major system releases, production deployments, outages, or other critical platform events.

Minimum Qualifications

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.

• ITIL certification is preferred.

• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.

• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.

• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

• Qualifications (based on the needs of the position):

• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.

• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.

• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.

• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.

• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.

• Strong analytical, troubleshooting, and problem-solving skills.

• Strong written and verbal communication and stakeholder coordination skills.

• Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.

• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.

• Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

• Standard work hours are 8:00 AM - 5:00 PM.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities