Project Manager - Operations

We are looking for an experienced Operational Excellence Leader to support organizational performance initiatives in Westborough, Massachusetts. This Long-term Contract opportunity is ideal for a strategic leader who can assess operational challenges, guide improvement efforts, and help teams deliver measurable results. The role calls for strong judgment, analytical thinking, and the ability to lead cross-functional work in a structured, practical way.

Responsibilities:

• Lead operational improvement projects focused on increasing efficiency, quality, and overall business performance.

• Evaluate current workflows and performance outcomes to identify gaps, risks, and opportunities for sustainable improvement.

• Partner with leadership and functional teams to define priorities, align objectives, and move initiatives forward effectively.

• Develop and implement performance improvement plans that address root causes and support measurable progress.

• Facilitate team discussions, problem-solving sessions, and decision-making processes to keep projects on track.

• Monitor project milestones, key metrics, and deliverables, providing clear updates and recommendations to stakeholders.

• Apply performance analysis methods to assess results and adjust strategies based on findings.

• Support operational change efforts by helping teams adopt improved processes and maintain accountability for outcomes.

• Proven experience leading performance improvement initiatives in an operational environment.
• Strong background in operations management, business performance management, and performance analysis.
• Demonstrated ability to assess organizational effectiveness and create practical improvement plans.
• Experience guiding teams through complex challenges using critical thinking and structured problem-solving.
• Effective leadership skills with the ability to influence cross-functional stakeholders.
• Excellent communication and project coordination skills in a fast-paced setting.
• Prior experience in healthcare, government, or similarly regulated environments is preferred.