Customer Service Representative (Outbound Calling Project)
Position Summary
We are seeking a confident and customer-focused Customer Service Representative to support a specialized outreach project involving communication with medical offices and healthcare providers. This role will be responsible for making 60+ outbound calls per day to gather and verify information from doctors' offices, ensure accurate records, and maintain professional relationships throughout the process.
The ideal candidate is an excellent communicator who can think on their feet, adapt to different conversations, and remain persistent while maintaining a positive and professional demeanor.
Key Responsibilities
- Make 60+ outbound calls daily to physicians' offices and healthcare providers.
- Gather, verify, and update information as part of a large-scale data collection project.
- Build rapport with office staff and navigate conversations with professionalism and confidence.
- Ask thoughtful questions to obtain accurate and complete information.
- Handle objections, roadblocks, and unexpected situations while maintaining a positive customer experience.
- Document interactions and update records accurately in company systems.
- Follow established procedures while adapting communication style to different audiences.
- Collaborate with team members and management to ensure project goals and deadlines are met.
Qualifications
- Previous experience in customer service, call center, healthcare support, or high-volume outbound calling preferred.
- Strong verbal and written communication skills.
- Ability to think critically and make sound decisions in real time.
- Comfortable navigating different personalities and pivoting conversations as needed.
- Excellent active listening and problem-solving skills.
- Strong attention to detail and data accuracy.
- Proficient with Microsoft Office and CRM/database systems.
- Ability to work independently in a fast-paced environment.
Success Factors
- Exceptional communication and interpersonal skills.
- Confidence handling a high volume of outbound calls.
- Ability to stay organized while managing multiple conversations and priorities.
- Resilience, persistence, and professionalism.
- Quick learner with the ability to adapt to changing information and project needs.
