Supply Chain and Operations Manager

Summary

The Supply Chain & Operations Manager is a unique role that is the individual contributor that manages the development, implementation, and maintenance of all Supply Chain and procurement services for FirstClass Healthcare. Additionally, this position supports the Business Operations service line in various capacities as a liaison to the remote medical records team, the facilities, and internal operations. This individual serves as an operational leader to provide guidance to site-level Operational Support Specialists or related positions of each facility to maintain operations and process improvement. This position directly reports to the Senior Vice President of Business Operations and collaborates across all levels of leadership. This role will require travel to correctional facilities for oversight and evaluation purposes.

Essential Duties and Responsibilities

• Develop and maintain Supply Chain operations, including but not limited to vendor relations, procurement strategies, distribution, and inventory management.
• Develop and manage the annual supply chain and procurement budget, ensuring operational adherence and cost control.
• Identify and execute cost-saving initiatives through strategic vendor negotiation, bulk purchasing, and efficient inventory management.
• Oversee the reconciliation of vendor invoices and track supply chain spend across all facilities to ensure financial accuracy.
• Draft, implement, and maintain standard operating procedures (SOPs) and policies related to supply chain, inventory management, and facility operations.
• Oversee comprehensive asset management, including tracking and managing all facility equipment maintenance schedules to ensure continuous operational readiness.
• Manage the coordination, delivery, and strict return schedule of dosimetry (radiation tracking) badges for facility dental suites to maintain regulatory compliance.
• Lead Supply Chain and related operations for new facility launches.
• Provide dotted-line operational leadership and guidance to each correctional facility's Operations Support Specialist (OSS) or equivalent position, who report directly to site-level leadership.
• Conduct OSS leadership meetings at a set cadence to review process changes, improve cross-facility communication, and foster a positive organizational culture.
• Build monitoring systems to measure operations and guide corrective actions.
• Conduct compliance reviews and analyze audit findings to identify system gaps and develop solutions.
• Develop inventory management systems and conduct facility audits to mitigate supply chain compliance risk and support operational efficiency.
• Lead projects and recommend operational changes that impact Supply chain and other business needs.
• Lead the implementation and roll-out of new Supply chain procurement operations, inventory management, and non-formulary requests.
• Become the subject matter expert in the Supply Chain FCH App and guide all related implementations.
• Maintains on-call availability and flexibility to travel frequently to various facilities.
• Attends professional development conferences, workshops and planning sessions.
• Performs other duties as assigned to support FCH’s goals, objectives and values.

Knowledge, Skills, Abilities and Competencies

• Knowledge and strong experience in spreadsheets (e.g., Google Sheets or Microsoft Excel) and data analysis (i.e., sorting, filtering, Pivot table, SUM, and Average).
• Ability to exercise independent judgment in operational decision-making or process improvement.
• Ability to evaluate complex operational issues and develop strategic corrective action plans.
• Ability to analyze data, develop operational standards, and present findings and recommendations to leadership.
• Ability to travel to correctional facilities for oversight and evaluation purposes.
• Ability to lead the development and implementation of projects.
• Ability to work autonomously, with the ability to identify problems, and create solutions.
• Effective written and verbal communication skills, including the ability to write clear and concise policies and procedures.
• Skill in maintaining accurate records, logs, and reports in accordance with legal and regulatory standards.
• Skill in identifying and resolving discrepancies in medication orders, inventories, and documentation.
• Proficient in the use of pharmacy information systems, electronic health records (EHR), and inventory management software.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

Minimum Education and/or Experience Qualifications:

• Bachelor's degree in business administration or a related field.
• Three to five (3-5) years of supply chain or related experience.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Special Requirement: This position will be subject to background checks.

ADA Disclaimer

In accordance with the American Disabilities Act (ADA), FirstClass Healthcare provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position, unless doing so would cause undue hardship on the company. Please contact the Human Resources department with any accommodation questions or requests.

Work Environment

The Supply Chain & Operations Manager is a hybrid position with work locations including correctional facilities, corporate office, and remote work. Correctional facility requirements are top priority and dependent on the needs of each individual facility.Work performed in a correctional healthcare environment entails exposure to noise, communicable diseases, controlled access areas, and unpredictable conditions. Employees must comply with all safety, security, infection control and emergency response protocols. Reasonable accommodation may be provided in accordance with the ADA, provided that it does not present an undue hardship on the company’s operations.

Physical and Mental Demands

This position requires the physical and mental ability to perform essential job functions, including frequent standing, walking, sitting, lifting, bending, pushing, twisting, kneeling, crouching, grasping, and repetitive motion. This role also occasionally requires exerting up to 50 pounds of force to lift, carry, push, or pull objects, with or without reasonable accommodation.

In this position, you must be able to effectively communicate, possess clinical judgment, and respond to emergency or high-stress situations, with or without reasonable accommodation.

This position requires sustained concentration, sound clinical judgment, situational awareness, cognitive flexibility and adaptability, and the ability to remain calm and focused while working in a correctional environment.

About Us

FirstClass Healthcare (FCH) is a physician owned and operated Atlanta-basedhealthcare organization focused on delivering patient-centered care that specializesin treating patients with compassionate care through operational and clinicalexcellence. FCH is dedicated to providing exceptional care to a population who aremost often in their greatest time of need.

Come join our world-class team of professionals to make a difference and be partof our mission, “Delivering Medically-Led Quality Care to People in Jails andPrisons”.

First Class Healthcare Staffing Management, LLC provides equal employmentopportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race, color, religion,age, sex, national origin, disability status, genetics, protected veteran status,sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.

Our mission is to revolutionize medical and mental healthcare in correctional and institutional facilities through compassionate, clinician-led, patient-centered care.