Accounts Receivable & Collections: Manage assigned customer accounts and proactively contact customers regarding past-due invoices. Document collection activities, account status, and follow-up actions accurately and timely.
Aging & Account Management: Review aging reports regularly, monitor outstanding balances, and perform timely follow-up to support the collection of overdue receivables.
Dispute Resolution: Research and assist with resolving routine billing and account disputes. Escalate complex issues or unresolved discrepancies to the Collections Supervisor as appropriate.
Customer Service: Respond to customer inquiries in a timely, professional, and solutions-oriented manner while maintaining positive customer relationships.
Process Improvement: Identify opportunities to streamline collection activities, improve workflows, increase automation, and enhance overall process efficiency by leveraging Global Business Services (GBS) best practices.
Reporting & Documentation: Maintain accurate account records and ensure collection activity, customer communications, and supporting documentation are consistently updated in applicable systems.
Additional Responsibilities: Perform other duties and responsibilities as assigned by the Collections Supervisor.
Key Competencies:
Strong attention to detail with a high level of accuracy in data entry and account maintenance.
Excellent organizational and time-management skills with the ability to prioritize multiple accounts and deadlines.
Strong written and verbal communication skills with a customer-focused approach.
Ability to work effectively in a fast-paced, global, and team-oriented Business Services environment.
Proficiency with Microsoft Office, particularly Microsoft Excel.
Ability to learn and effectively utilize ERP and financial systems.
Qualifications:
0–2 years of experience in accounts receivable, collections, accounting, or a related field; entry-level candidates are encouraged to apply.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
