Customer Service Representative

Job Title: Customer Service Representative

Location: Itasca, IL

Assignment Type: Direct Hire

Pay: $25–$27 per hour

Work Schedule: 100% onsite, Monday–Friday, 8:00 AM–5:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing organization within the specialty coatings and manufacturing industry. The company operates in a technical, fast-paced environment where strong customer relationships, reliable order fulfillment, and responsive service are essential. This is an excellent opportunity to join a customer-focused team during a period of growth and organizational development.

Job Description:

We are seeking an experienced Customer Service Representative to serve as a key point of contact for customers and internal teams. This individual will manage customer orders from entry through fulfillment, coordinate shipments and pickups, assist with billing, and address customer questions or concerns.

The ideal candidate is highly customer-focused, confident handling challenging conversations, and comfortable working in a fast-paced manufacturing environment. Strong attention to detail and recent SAP experience are essential, as this position requires accurate order management and frequent communication with customers, sales, shipping, and warehouse partners.

Key Responsibilities:

• Enter and process customer orders accurately and efficiently using SAP.
• Review orders for completeness, pricing, product availability, and shipment readiness.
• Build and maintain strong relationships with repeat customers
• Respond to customer questions, concerns, and complaints while working toward practical and timely solutions.
• De-escalate difficult customer situations professionally and maintain a positive service experience.
• Partner with sales, shipping, warehouse personnel, and outside logistics providers to coordinate deliveries and customer pickups.
• Monitor open orders, backorders, late shipments, bookings, and other order-related activity.
• Prepare and maintain customer service, order, billing, and service-level reports.
• Complete daily invoicing activities and process applicable debits and credits.
• Follow up with shipping teams and customers to ensure orders are progressing as expected.
• Take ownership of customer issues and follow through until the appropriate resolution is reached.

Qualifications:

• 3–5 years of professional customer service or inside sales experience.
• Previous experience in a manufacturing, industrial, chemical, distribution, or similarly technical environment.
• Recent, hands-on SAP experience is required.
• High school diploma or equivalent required.
• Strong Microsoft Office and general computer skills.
• Experience with web-based business systems and order management platforms.

Additional Details:

• This is a 100% onsite position.
• Standard schedule is Monday–Friday, 8:00 AM–5:00 PM.
• Overtime opportunities may be available.
• Not a call center

Perks:

• Direct-hire opportunity with a growing organization
• Collaborative team with plenty of training
• Potential overtime opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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