C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.
Primary Responsibilities:
- Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
- Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
- Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
- Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
- Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
- Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
- Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
- Assist with timely user support, move requests, and configuration changes while maintaining required response standards.
Required Qualifications:
