Job Description and Priorities
Pay: $75-80K plus expenses and benefits & great paid training
Responsibilities
- Investigate and resolve customer reports of technical issues with packaging equipment and eliminate future operational or service difficulties.
- Provide on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time.
- Install and/or repair equipment at the customer's facility to ensure full functionality according to specifications in a timely manner.
- Complete work assignments with minimum supervision after training.
- Complete Service Documentation on service call details and time spent on the call to ensure reports are complete and accurate.
- Keep team members and customers informed of arrival times.
- Ensure the customer is comfortable with operational and safety procedures of their equipment.
Required Skills and Abilities
- Proficiency in electrical, electronics, pneumatic, and mechanical systems.
- Ability to respond and adjust to changing or new situations.
- Ability to work well in high-stress environments and maintain professionalism in dealing with customers and co-workers.
- Ability to troubleshoot advanced mechanical, electronic, and operational aspects of machines.
- Strong focus on problem-solving and preventative maintenance for machine service.
- Excellent customer service skills.
- Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Other Requirements
- Current valid U.S. driver's license.
- Ability to travel within 4 hours of OKC and Tulsa.
- Ability to maintain a flexible schedule and work outside of normal business hours, as needed.
