Key Responsibilities
- Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
- Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
- Prepare daily financial reports and ensure all postings are accurate and compliant
- Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
- Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
- Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
- Respond to guest inquiries about the hotel, local attractions, dining, and transportation
- Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
- Ensure guest privacy and hotel confidentiality policies are always upheld
- Proven track record of reliability and ability to work independently overnight
- Previous hotel front desk or night audit experience preferred
- Experience with Hilton systems (PEP and OnQ) strongly preferred
- Strong communication skills and a calm, solution-oriented demeanor
- Professional appearance and conduct
- Ability to perform basic math and reconcile financial records accurately
- Availability to work weekends, holidays, and overnight shifts consistently
Perks and Benefits
- Competitive pay and overnight shift differential
- Hilton Team Member travel discounts and perks available to employees and their families
- Team-focused environment where your work truly matters
At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide memorable hospitality to our guests.
- Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun.
- Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
- Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
- Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
- Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
- Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.
