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IT Help Desk Support / Customer Support

Lancesoft - State Account

Portsmouth, NH 03801 • $12.00 to $14.00 / hr • 9/11/2026

Job Description

Job Description

Technical Requirements

  • Candidates must have a strong and stable internet connection.
  • An Ethernet/wired connection is required; wireless/Wi-Fi connections are not permitted for work.

Position Overview

  • This is a hybrid position, with some in-office presence required depending on the assigned shift.
  • Certain shifts will follow 2 days in-office / 3 days remote schedule each week.
  • Off-hours shifts are 100% remote.
  • For shifts requiring on-site work, candidates must live within 50 miles of either the Plano, TX and be willing to commute to the office 2 days per week.
  • Workdays and hours are subject to change based on business needs.
  • Contract duration will depend on business requirements, as well as the individual's reliability and performance.
  • Contract-to-hire opportunities may be available for candidates who demonstrate strong performance and are a good long-term fit.

Training Requirements

  • 3-week instructor-led training program
  • Training is mandatory and scheduled for 35 hours per week
  • Training schedule: Monday–Friday, 8:30 AM–4:00 PM ET
  • After successfully completing training and demonstrating proficiency, the assigned work schedule may change based on business needs.