Entry Level Customer Service Representative

Are you looking for a place to start your career where you can make a real difference? Insurance Service Associates in Forest City, North Carolina, is excited to invite you to join our growing team as an Entry Level Customer Service Representative! We believe in building strong relationships, both with our clients and our team members. This isn't just a job; it's an opportunity to learn the ropes of the insurance world in a supportive and friendly environment. You’ll be the first point of contact for many, offering a helping hand and a listening ear. We value enthusiasm and a can-do attitude above all else, so if you're eager to learn, love assisting people, and want to grow with a company that cares, we encourage you to apply. Come be a part of something special right here in Forest City!

• Answer incoming customer inquiries via phone and email with a friendly and helpful demeanor.
• Greet and welcome customers in a friendly manner.
• Take and post payments to the insurance company.
• Help customers navigate our online resources and tools.
• Identify customer needs and escalate complex issues to the appropriate team members.
• Maintain accurate records of customer interactions and transactions.
• Help with marketing products.
• Contribute to a positive and supportive team atmosphere.

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• A genuine desire to help people and solve problems.
• Comfortable using computers and learning new software.
• A positive attitude and a willingness to learn.
• Previous customer service experience is a plus, but not required.
• Ability to work effectively in a team environment.