Quality Manager

Task Force Tips Inc is a mission-driven company dedicated to building life-saving equipment and putting it in the hands of first responders. The quality of our work matters because people depend on our products when conditions are at their worst. We are looking for a Quality Manager who will bring urgency, sound judgment, grit, and integrity to that responsibility.See our story:TFT, A Firefighter Legacy

The Quality Manager leads the quality team and owns the effective operation and continual improvement of our quality management system. This leader works across Operations, Engineering, Purchasing, Receiving, suppliers, customers, and certification partners to prevent defects, solve difficult problems, and ensure that parts, processes, and finished products meet established requirements.

This role is for a hands-on leader with a bias for action: someone who gets to the facts, makes timely decisions, follows corrective actions through to verified results, and never compromises integrity when quality or safety is at stake.

· Lead, coach, and develop assigned quality and receiving personnel; set priorities, assign work, provide technical direction, and hold the team accountable for results.

· Own and continually improve the quality management system and maintain compliance with applicable customer, company, certification, and regulatory requirements.

· Lead cross-functional problem solving, containment, root-cause analysis, corrective and preventive action, and effectiveness verification.

· Make or coordinate the disposition of nonconforming parts, subassemblies, and finished goods in partnership with Operations and Engineering.

· Establish, analyze, and report quality metrics and key performance indicators; use the data to reduce defects and scrap, improve process capability, and sustain results.

· Plan internal audits and lead or support audits conducted by ISO, UL, FM, customers, and other agencies. Prepare management review information and ensure follow-up actions are completed.

· Lead customer complaint, return, and warranty investigations and provide clear, timely responses supported by effective corrective action.

· Partner with Purchasing to approve suppliers, monitor supplier quality, resolve supplier issues, and strengthen supplier performance.

· Oversee receiving and in-process inspection criteria and ensure measurement and test equipment is appropriate, calibrated, maintained, and traceable.

· Develop, review, and maintain quality procedures, work instructions, records, forms, and other controlled documents.

· Support new product and process planning through quality requirements, inspection methods, control plans, risk assessments, and production-readiness reviews.

· Communicate quality priorities and risks clearly throughout the plant and with customers, suppliers, auditors, and certification bodies.

· Escalate significant quality, safety, compliance, or customer risks promptly and hold production or shipment when requirements are not met, consistent with company authority and procedures.

· Manage department staffing, equipment, training, and budget needs and recommend investments that support quality objectives.