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Job description
Since 2001 SpaDerma has been Chicago's leading medical spa providing Cosmetic Injectables, Laser Hair Removal and Advanced Skincare. Our team of skilled Aestheticians and Injectors provide effective treatments using the most advanced technology available. We pride ourselves in being an approachable and affordable brand where employee empowerment and patient satisfaction are the focal point.
ThePractice Support Administrator is responsible for supporting patients and providers within the spa locations. This position requires a candidate that excels in providing a five star approach to customer service and patient experience. The focus is patient interaction in regards to greeting, checking out, reviewing patient accounts, closing sales, and consulting on treatments and products. An advanced knowledge of our services and offerings is ideal but training will be available. In addition, our team of providers made up of Cosmetic Injectors and Aestheticians/Laser Specialists require assistance with scheduling, patient communication, and assisting in treatment room maintenance.
If you have a passion for the aesthetic or beauty industry we want to hear from you. This is a great entry level opportunity to work with an ever-growing company and gain exposure to the medical esthetics field. The ideal candidates are looking for a positive, fast-paced culture where attention to detail and customer service are key.
The schedule requirements are nights and weekends with flexibility to accommodate changes to scheduling on a monthly basis. This is a full time position with 36-40 hours a week.
Duties/Responsibilities:
Greeting patients while following providing customer service and phone etiquette training
Utilizing booking software to accurately check out sales, schedule appointments and track sales
Completing daily auditing reports for scheduling, transactions, device availability, etc
Maintaining a clean and sanitized spa area which includes laundry minor cleaning duties
Managing inventory and ordering; retail, professional backbar and medical supplies
Resolving customer concerns in a timely and effective manner
Following up with patients in regards to account balances, appointments, and treatment concerns via phone, email and text
Learning, retaining, and promoting treatment information to current and potential patients
Attending events and promotional functions in the practice and offsite
Following all company protocols and procedures with the highest regard for professionalism and confidentiality
Managing weekly assigned administrative work to support the business as needed
Attending team meetings, product and device training, sales coaching, and performance reviews
Reviewing patient account and billing management; memberships, packages, and transactions
Inputting e-commerce sales orders daily
Responsible for compiling reports in regards to sales, inventory, patient retention, etc
Managing all applicable business software often used for charting, booking, and patient reviews
Responsible for appointment scheduling, confirmations, bill pay, and patient consent forms
Manages promotional items and in spa displays
Responsible for increasing sales through lead generation, warm calling, patient consultations and overall effective patient follow up
Assisting providers and management as needed
Required Skills/Abilities:
Strong typing skills and proficiency in Google Suite
Excellent organizational & multitasking skills
Knowledge of medical spa services and products
Professional and polished presentation
Experience with customer service and sales