Manufacturing- Customer Service Representative

ONA Polymers LLC is seeking a detail-oriented Customer Service Representative to support our Garland team. This role requires strong multitasking ability, sound judgment, and a proactive, team-focused mindset. The ideal candidate is comfortable working with ERP systems and thrives in a fast-paced environment.

Key Responsibilities

• Communicate product information and provide order status updates to customers
• Process and validate customer return requests
• Support Operations, Production, and Sales with customer service needs
• Investigate, document, and resolve customer complaints in a timely manner
• Maintain accurate customer records in Macola and WiSys
• Handle incoming calls and process customer orders using ERP systems
• Review inventory to ensure accurate order entry and confirmation
• Use professional, positive communication with customers and internal teams
• Perform general administrative tasks (reports, documentation, etc.)
• Contribute to team goals and support a positive work environment

Requirements

Qualifications

• High school diploma or GED required
• Bachelor’s degree preferred
• 1–3 years of customer service experience (non-retail/food service preferred)
• Experience with ERP/database systems (Macola/WiSys a plus)
• Proficiency in Microsoft Word and Excel

Skills & Competencies

• Strong verbal and written communication
• Excellent organizational and problem-solving skills
• High attention to detail
• Ability to manage multiple priorities effectively
• Team-oriented with a proactive attitude
• Bilingual (Spanish) preferred but not required

Additional Requirements

• All applicants must successfully complete the interview process, background check, and drug and alcohol screening as a condition of employment.

Equal Opportunity Statement

ONA Polymers LLC is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace.

Ona Polymers, LLC is an innovative manufacturer of water-based emulsions for the coatings, adhesives, and graphic arts industries, selling under the brand names “Dura Pro” and “Ona”.

Incorporated in 2006, Ona Polymers initially offered the highly regarded and popular line of DuraPro polymers under license from Dural of Dorval, Canada. We have since broadened our portfolio to offer a full range of general and specialty grade polymers based on Vinyl Acrylic, Acrylic, and Styrenated Acrylic chemistries.

We are committed to helping our customers win in their markets by offering consistent and exceptional products that not only exceed the standards of the industries we serve, but also set new standards.