Tracking Representative--3rd Shift

Keep Freight Moving Through the Night

A leading transportation and logistics company in the Chattanooga area is seeking Third Shift Tracking Representatives to join its overnight operations team. In this role, you'll monitor shipments throughout the night, communicate with drivers, update tracking information, and identify and escalate issues that could impact on-time delivery.

This is a great opportunity for someone who is focused, dependable, detail-oriented, and comfortable working independently during overnight hours.

What You'll Do

• Track and trace shipments to ensure freight is progressing on schedule
• Communicate directly with drivers and carriers by phone to obtain current locations and shipment updates
• Perform check calls throughout the shipment lifecycle
• Accurately enter driver and shipment updates into the tracking system
• Identify and escalate late or at-risk shipments
• Communicate important shipment updates to internal teams
• Maintain accurate and up-to-date information in internal systems
• Work through assigned lists of shipments and follow loads through delivery
• Respond to customer or carrier questions regarding shipment status as needed

What We're Looking For

This role is ideal for someone who enjoys structured, task-focused work and can stay productive with minimal supervision. You don't need to be highly outgoing, but you should be comfortable communicating professionally with drivers over the phone.

Candidates with backgrounds in call centers, customer service, data entry, administrative support, dispatch, transportation, or logistics may be especially well suited for this opportunity. Recent graduates and candidates early in their careers are also encouraged to apply.

Ideal candidates will have:

• Strong attention to detail and accurate data-entry skills
• Professional phone and written communication skills
• Ability to stay focused in a repetitive, structured environment
• Strong organization and time-management skills
• Ability to work independently and follow established procedures
• Comfort working in a fast-paced environment when issues arise
• Reliability and flexibility to work a third shift schedule
• Proficiency with Microsoft Office

Why Consider This Opportunity?

Join a well-established transportation and logistics organization, gain valuable industry experience, and develop skills in shipment tracking, transportation operations, driver communication, and problem-solving.

If you're a dependable night owl who enjoys focused work, pays attention to the details, and is comfortable communicating with drivers, we'd love to hear from you!

• At least 1 year of experience in customer service, call center support, data entry, order entry, or a related operational role.
• Ability to manage a high volume of work while balancing multiple priorities and deadlines effectively.
• Strong verbal and written communication skills for handling inbound and outbound customer interactions professionally.
• Experience entering and maintaining accurate information in business systems with close attention to detail.
• Comfortable working in a fast-paced environment that requires problem-solving and frequent coordination across teams.
• Proficiency in tracking information, responding to customer questions, and following up on service-related issues.
• Reliable organizational skills and the ability to adapt quickly as workload demands change.