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Account Manager Commercial Lines

Craig Insurance Group

Durham, NC • $55,000 to $65,000 / yr • 9/10/2026

Job Description

Job Description

Job Summary

Seeking a dedicated and experienced Commercial Lines Account Manager/CSR to join a team. This role is an excellent opportunity for a motivated professional to manage a diverse book of business, focusing on small and middle-market accounts. As part of a close-knit team, you will play a pivotal role in providing exceptional service to our clients while contributing to the growth and success of our organization.

Compensation Package

  • Salary Range: $60,000 - $65,000

Responsibilities

  • Manage a generalist book of business, primarily consisting of small market accounts with some middle-market accounts (premiums of $50,000+).
  • Provide day-to-day servicing of commercial accounts, including policy changes, endorsements, and client inquiries.
  • Handle new business and renewal marketing, including quoting and placement of policies.
  • Collaborate with team members to ensure client satisfaction and retention.
  • Utilize EZLynx and Applied EPIC software for account management and documentation.

Qualifications/Requirements

  • Licenses: Active Property & Casualty (P&C) License required.
  • Experience:
    • Minimum of 1 year of commercial agency experience (candidates with strong tenure in captive agencies will also be considered).
    • Preferred: 3+ years of commercial agency experience.
  • Technical Skills: Proficiency in EZLynx and familiarity with Applied EPIC (or willingness to learn).
  • Soft Skills: Strong organizational skills, attention to detail, excellent communication abilities, and a client-focused mindset.
  • Work Environment: Fully onsite role with potential for hybrid arrangements based on performance and discussion.