Customer Service Representative

Join One of Coastal Alabama’s Largest and Most Trusted Allstate Agencies

Are you looking for a meaningful career with a locally owned business backed by a nationally recognized and trusted brand?

We are seeking a motivated Customer Service Representative to join our team. In this role, you will take the lead in guiding families through insurance decisions, identifying opportunities to improve protection, and playing a key role in the continued growth of our agency.

• Impress clients with exceptional service - both in person and by phone
• Listen attentively to clients' needs and recommend tailored insurance solutions
• Build and maintain strong, long-term relationships through regular communication
• Proactively contact existing clients to review policies and uncover opportunities for additional coverage
• Generate new business through referrals, networking, and community involvement
• Work closely with the sales team to meet and exceed individual and team sales goals

• Insurance experience a plus, but not required
• Active Property Casualty or Personal Lines license required upon hire (cost to obtain a new license is reimbursable)
• Customer service and/or sales experience helpful
• Self-motivated and confident, with the ability to work independently
• Strong follow-through, excellent organizational skills, and the ability to multi-task
• Exceptional verbal and written communication abilities
• Comfortable with technology and open to learning new systems