Automotive Fixed Operations Manager

Dent Wizard is hiring for a Fixed Operations Manager (FOM) in our Danvers, MA location.

Reporting to a District Manager, the Fixed Operations Manager positionis responsible forthe growth, increasedutilization, and management of assigned locations that could include auctions, dealers,rentalsor fixed sites in his/her geographic area. Primary duties include the supervision of PDR, Paint, Wheel, Interior,InFleet/DeFleetoperations and technicians, while at the same time managing the vehicle flow and demands of each customer.

Daily/Weekly Operations

• Effectively penetrate all growth opportunities, increasingutilizationwithin assigned locations,to includeinternal departments such as new,pre-owned, and service.

• Seek out new businessopportunities;effectively building relations and creating opportunities while evaluating needs.

• Ensure compliance with company policies including all pertinent employment, safety, environmentallawsand requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.

• Walk and check in with assigned operation locations tomaximizingall opportunities within the program limits.

• As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards.Distributere-do list and follow up to ensure thatappropriate repairsare completed.

• Ensure all technicians and other personnel have proper direction, amplework load, andworkingat peak efficiency.

• Manage all paint supplies andcontrollingwaste while keeping sufficient stock.

• Communicate with the DM/ROD as to any pertinent situation,possible opportunityand help create a plan for implementation ifdeemeda viableopportunity.

• Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area.

• Work withHailDepartment to prepare hail estimates as needed.

Training

• Coordinate new hire orientation to ensure smooth transition for new employees into the organization.

• Conduct monthly meetings;providing assistance, tips, and feedback on sales tools and otherperformance-enhancementskills.

• Ensure all technicians receive proper technical support to maximize their reconditioning skills.

• Identifyand schedule candidates for advanced training, crosstrainingand/or new product implementation.

• Continue personal development to advance knowledge, improveoperationsand further develop salesskillsstaying ahead of the market.

People Management

• Act as Team Leader and mentor to Technicians byremainingin close contact daily through a combination of telephone and in-person interface.

• Proactivelyidentifyand resolve issues with employee performance.

• Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities

• Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities forimprovement, anddevelop plans to improve their performance and average monthly billings.

• Promote the happenings and direction of DW by conducting monthly technician meetings.

Customer Relations

• Work with designated management/service writers and educateregardingDent Wizard’s PDR, paint repairprocessesand other reconditioning services.

• Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all times.

• Visit all assigned locations (existing or target) weekly to build stronger or new relationships with any decision makers.

• Promote DW’s reconditioning services,peopleand direction in a positive manner.

• If applicable, walk and estimatewhole sale, body line, and turn back vehicles on a regular basis to find opportunities.

• Conduct weekly/monthly reviews with certain customers and departments.

Qualifications

• 3 years of experience supervising a team

• Outstanding communication skills and exceptional attention to detail.

• Proven ability to manage, coach, and lead others.

• Excellenttime-managementskills.

• Paint, body shop,PDRor reconditioning skillsa plus.

• Demonstrated ability to create and/or implement processes.

• Strong organizational and planning skills.

• Basic computer skills; Excel, Word, e-mail.

• Proven ability to sell.