Role Overview
Client Consultants deliver a modern, digitally driven client experience from first interaction through delivery and beyond. Success in this role is driven by the ability to connect with clients quickly, communicate effectively, and create a premium yet approachable experience aligned with the Audi brand.
The ideal candidate is a brand ambassador, product expert, go-getter and relationship builder who thrives in a fast-paced, performance-driven environment.
Key Responsibilities
Client Experience & Engagement
- Serve as theprimary point of contact for sales clients, ensuring a consistent, professional experience frominitialinquiry through post-delivery
- Deliverexceptional in-person and virtual product demonstrations, tailored to client needs and preferences
- Leadpremium vehicle deliveries, ensuring a seamless, personalized, and memorable handoff experience
- Educate clients onvehicle features, technology, and Audi digital platforms, including app setup and onboarding
- Conducttest drivesthat reinforce product value and brand positioning
- Manage inbound and outbound communication acrossphone, text, email, and digital channels
- Schedule and confirmhigh-quality showroom and virtual appointments
- Executecustomer mining and follow-up strategiesto generate new and repeat business
- Build andmaintainlong-term client relationships, supporting retention and referral opportunities
- Provide ongoing support after delivery, includingfollow-up communication, productassistance, and issue resolution
- Reinforce the Audi ownership experience throughproactive engagement and responsiveness
- Maintainhigh standardsofclient satisfaction and loyalty (CSI)
- Complete lease turn in process withappropriate documentationand signatures
