Please Accept our Privacy Policy
MOSS Building & Design, an award winning home remodeler,seeksa dynamic, results-oriented General Manager to lead our operations and drive a $6-7M+ business. The General Manager will oversee and inspire a talented team of sales, design, and operations professionals to deliver projects that exceed client expectations in quality, timeliness, and budget performance. This is a key leadership roleresponsibleforcustomer satisfaction,operational excellence, revenue growth, profitability, andmaintainingour reputation for outstanding customer experiences in the competitive Northern Virginia/Maryland/DC remodeling market. This P&L-responsible position requires a strategic leader who can balance high-level business development with hands-on team management and process optimization in a design-build environment.
KeyResponsibilities
Leadership& Team Management
Lead, mentor, and develop a high-performing team across sales,designand project managementfunctions.
Foster a collaborative, client-focused culture that emphasizes accountability, innovation, and continuous improvement.
Recruit, hire, train, andretaintop talent to support business growth.
Develop employees to achieve their full potential.
Lifetime CustomerCare
Ensure an exceptional customer experience through the entirelifecycle
Maintain positive relationships with customerpostproject.
Manage aftercare and warranty
Drivepositiveonlinereviews,referraland repeat customers.
Marketing
Serve asan active partner with the MOSS marketing team to develop and execute strategies that drive qualified prospects, brand awareness, and revenue growth in target markets.
Provide support for various marketing events, educational webinars, community involvement, and project celebrations.
Serve as an industry expert for media interviews and other PR opportunities.
ProjectDelivery & Operational Excellence
Oversee the full project lifecycle fromtheinitialsalesprocessthrough design, permitting, construction,andlifetimecare.
Ensure all projects are delivered on time, within budget, and to the highest standards of quality and client satisfaction.
Ensureprocesses are followedfor scheduling, procurement, change orders, quality control, and risk management.
Monitor project metrics and proactively address issues tomaintaincustomer satisfaction,operationalefficiency,and profitability.
Financial & Business Performance
Drive overall business performance to achieve or exceed $6-7M in annualsales and $5-$6M in annual revenuewith strong margins.
Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting.
Optimizepricing strategies, vendor relationships, and resource allocation to maximize profitability.
Identifyopportunities for business growth, process improvements, and market expansion.
Sales, Design & Client Relations
Collaborate closely with the sales,designand project management functionsto ensureaccuratescoping, estimating, and smooth transitions to production.
Maintain strong client relationships and oversee resolution of any escalated issues to uphold exceptional satisfaction levels.
Support marketing and business development efforts to generate qualified leads and grow market share in high-end residential remodeling.
Compliance & Safety
Ensure compliance with all building codes, permitting requirements, safety regulations, and company policies.
Promote a strong safety culture andmaintainhigh standardsfor workmanship and materials.
Qualifications & Requirements
8–10+ years of progressive leadership experiencein residential construction, design-build remodeling, or custom home building (strong preference for design-build or high-end remodeling background).
Proventrack recordmanaging a team and delivering $5M+ in annual project volume with consistent profitability and client satisfaction.
Experience in the Northern Virginia/Maryland/DC metro market is highly desirable.
Skills & Competencies
Strong business acumen withdemonstratedP&L management skills.
Excellent leadership, communication, and interpersonal abilities.
Deep knowledge of residential construction processes, design coordination, scheduling, and budgeting.
Proficiencywith construction management software/tools and Microsoft Office Suite (experience with estimating or CRM tools a plus).
Ability to thrive in a fast-paced environment whilemaintainingattention to detail.
Education
Bachelor’s degree in Construction Management, Business Administration, Architecture, Engineering, or a related field preferred (equivalent experience considered).
What We Offer
Competitive base salary plus performance-based incentives/bonuses tied to business results.
Comprehensive benefits package (health, dental, vision, 401(k) with a company match, etc.).
Opportunity to play a pivotal role in a well-established, growing company withstrongreputation.
Supportive ownership and a collaborative team environment focused on quality and innovation.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of age, race, religion, gender, disability, veteran status, sexual orientation or other legally protected status.
Powered by JazzHR
QEQwEjKtD1