We are looking for a Receptionist/Scheduler to manage our front desk, perform a variety of clerical tasks, and schedule homeowner inspections.
Duties:
- Welcome and greet guests who visit the business.
- Answer, screen, and route incoming phone calls and emails.
- Provide basic and accurate information in person, by phone, and by email.
- Schedule customer jobs accurately and efficiently.
- Become proficient in DASH Restoration scheduling software.
- Organize appointments, collect customer information, and manage technician assignments in the software.
- Communicate effectively with team members to resolve customer issues.
- Maintain professionalism and proper phone etiquette at all times.
- Collect customer payments.
- Perform light housekeeping and other office duties as assigned.
Qualifications:
- Demonstrate a congenial personality, positive attitude, and pleasant phone voice.
- Use strong multitasking and stress management skills.
- Demonstrate proficiency in data entry and computer skills.
- Bring Microsoft Excel and Word experience; experience is a plus.
- Apply knowledge of microbial growth, water intrusion and radon; or show a willingness to learn.
