Role and Responsibilities
The Clinical Manager supervises apotentiallyinterdisciplinary team of nurses,therapistsand social workers,to assureappropriate clinicalservicesareprovided by the Agency.This person, or similar alternate, is available at all times during operational hours and participates in activities with respect to professional services. Collaborates between departments tofacilitateand assure the delivery of high-quality patient care.
Supervises the day-to-day clinical operations (including ensuring workflow tasks are completed even during staff absences) and all required patient care is completed including,but not limitedto:
- Review and follow-up on complaint forms and all QI reports.
- Onsite supervision ofclinicians as assigned.
- Oversee the instruction of theclinicalteam inprovidingquality service andmaintainingstandards, including in-home visits to direct and evaluate patient care.
- Proactively address operational and clinical practices to prevent patient harm and/or organizational deficiencies or inefficiencies.
- Ensure that the patient’s plan of care is executed as written and reassessed by theappropriate healthcare professional when there is a significant health status change in the client’s condition, at the physician’s request,and after hospital discharge.
- Recommend policies, procedures and/or protocols based upon industry regulations and evidence-based clinical practice standards.
- Assure that staff perform according to Agency standards as well as legal/regulatory standards.
- Conduct case conferences (informal,supervisoryor interdisciplinary) to discuss client issues, plan of care
