PRIMARY RESPONSIBILITIES:
The Baker role is responsible for the baking, decorating and overall presentation of all Bakery products sold in the storefront.
PERFORMANCE RESPONSIBILITIES:
- Produce our entire line of baked goods: quality cakes, cupcakes, cookies, biscotti and any other production items as delegated by a manager
- Ensure exceptional product by following recipes, understanding prep procedures, and maintaining raw materials quality
- Make sure our baked goods are baked and decorated according to Carlo?s Bakery product standards
- Keep up with pace of store and customer flow
- Avoid overproduction during slow business weeks
- Rotate product in freezer/walk-in using FIFO method
- Understand proper use of all equipment: ovens, mixers, sheeters, scales, walk-in, and freezer
- Maintain a clean production area
- Clean and sanitize all equipment, work areas, containers and utensils
- Be quick, accurate and organized
- Respect your customers? and co-workers? space and time
- Prepare special orders to ensure customer specifications are met
- Make sure customers receive exceptional customer service at all times
- Ensure operations are in accordance with food safety and sanitation standards
- Greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation
- Guide FOH staff on product questions and offer assistance in finding or suggesting product selection to customers
- Take specialty cake orders as requested by customers (e.g., special occasion cakes, party platters, etc.)
- Enter all specialty cake sales information into Salesforce
- Perform other duties as directed by a manage
