Desktop Support Technician

The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. We are looking for candidates with strong hands-on desktop and end-user support experience, along with prior experience supporting warehouse or distribution center environments. The candidates should be familiar with warehouse operations and be comfortable engaging directly with business users and operations teams. As this is a hands-on role, candidates must be physically capable of lifting and moving IT equipment’s when required.